Frequently Asked Questions

Everything you need to know about your Jaspal shopping experience.

What is the standard shipping time for my order?

For domestic orders, delivery typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy for fashion items?

We offer a 14-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, innerwear and earrings cannot be returned.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our specific garment dimensions for the best fit.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), PayPal, and localized digital payment options like Rabbit LINE Pay and ShopeePay.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to our courier's tracking portal.

How do I care for my Jaspal garments?

Care instructions are printed on the internal labels of every garment. We recommend following these closely, especially for delicate fabrics like silk and linen, to ensure longevity.